PATIENT INFORMATION

Below you can find information that might be useful for you.

Your First Visit

You can fill out the registration formula on this web site and send it before your first visit. This will save time. Please arrive at least 15 minutes before your scheduled appointment so that we can complete your registration at reception.

Please bring with you:

  1. An official form of identification with a photograph on it such as a passport or driver’s license. We will need your BSN (Dutch social security number).
  2. Your insurance pass showing your policy number.
  3. A recent bank statement or other document showing your current address.

You will also need to fill out a health questionnaire so that your dentist can care for you correctly. Be sure to fill this out carefully. The dentist or hygienist will do a thorough check-up and may take x-rays. If needed you will get a cleaning and hygiene instructions as well as a treatment plan to ensure that your oral health is optimum.

Payment and tariffs

Our tariffs are set by the Dutch Health Authorities, (NZA). All dentists in The Netherlands charge these same tariffs.

Your bill will be sent to Fa-Med or in some cases directly to your insurer. If you are insured for dental care then your bill will be sent first to your insurer, (in most cases). After that Fa-med will send you a bill for any part of the bill that was not covered by your insurer. If you are not insured then you will receive the entire bill from Fa-Med. You have maximum 30 days to pay your bill to Fa-Med.

For questions about your bill you can contact Fa-Med at 0900-0885 or you can log in to their website http://www.famed.nl. You can handle most situations via their website.

*Warning; there are some exceptions. In some cases you will need to pay immediately at reception, we accept cash or PIN card payments. (we do not accept credit cards).

  1. All vitamins, toothpaste and other goods.
  2. Higher laboratory bills for crowns and bridges.
  3. Foreign visitors or anyone who has no legal resident status in The Netherlands must pay immediately.
  4. If you wish to pay at the reception.

Insurance Coverage

There are many insurers and types of policies, thus we don’t always know what you are insured for. We do know what some of the most common policies cover.

We advise you to study your insurance policy carefully so that there are no unpleasant suprises when you receive your bill. If you have questions about your coverage we can try to help you.

Children under the age of 18 are covered for most dental treatments in the basic insurance coverage. If a child is under 18 and not insured then the parent or guardian is responsible for the payment of the bill.

Nota Bene: If you think that your bill is incorrect or you have a query about it, you must make this clear within 10 days of receiving the bill or you are expected to pay it. You should notify FaMed of this fact also.

Our customer service manager Jos Koster or our Billing clerk Bea Vreeburg will help you with any questions about your bill.  Send your e-mails to debiteuren@tandartspraktijk-rene.nl for such questions.

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Changing Your Appointment

If you are unable to come to your appointment we ask that you contact us as soon as you can. You can call us during office hours to let us know and to reschedule your appointment. We ask that you call rather than e-mail us at the last minute as sometimes your mail is not seen in time.

If you cancel your appointment within 24 hours of your scheduled appointment or do not show up you will probably receive a bill.

We do our best to remind you of your appointment a few days ahead of time. You may receive a text message, e-mail or even a call. However, you are ultimately responsible for coming to your appointment whether or not you received a reminder from us. So make sure you write your appointment in your agenda.

Emergencies

During surgery hours we try to help our patients who have an emergency or pain as swiftly as possible. We do our best to help you the same day. It is best to call us as early as possible so that we can arrange an appointment for you.

After 5 pm or at the weekends you can call emergency service at 0900-8212230. Or you can call the Mondzorg-Poli at Slotenvaart Hospital at 020 512 4113.

Complaints

Tandarts Praktijk René is registered with the Complaints Commission of the Associatie Nederlandse Tandartsen (ANT).

If you have any complaints either about the treatment or one of our dentists or hygienists we would very much appreciate it if you would contact us first. We take your complaints seriously and there are two people in the practice who are there to help you. For complaints about your bill you can contact Ms. Jos Koster and for other complaints you can contact Mrs. Gwen van der Bijl. We would prefer that you send us your complaint in writing, (English or Dutch) either by e-mail or regular mail. In this way we can look over your patient chart and discuss the matter with the dentist and also with our quality control manager, dentist René van der Bijl. We will send you an answer or call you as fast as possible.

Our e-mail address for customer service is klantenservice@tandartspraktijk-rene.nl