Are your prices different to other dentists?

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No, the prices that we charge are the same as all other dentists in The Netherlands.  On your bill you will see the various treatments described with a code, the tariffs are coupled to these codes.  These tariffs and codes have been set by the government.

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What do I do if I have a question regarding my bill or need to make payment arrangements?

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If you are going to delay payment or want to make a payment arrangement then you need to call Fa-Med as quickly as possible to avoid any extra costs. Their phone number is 0900- 0885. You can also go to their website and contact them via that http://www.famed.nl .
To ask for a new original bill call 0900- 0882.
Or if you want to react to a bill you can do this at www.notavanfamed.nl.
The Fa-med call centre is available weekdays from 08.00 – 18.00.

If you have a question about your bill you can  contact our practice manager Jos Koster. If you think this may lead to a delay in payment then we strongly advise you to contact Fa-med and let them know.

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Does the dentist keep track of my Insurance coverage?

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We do do our best to note what insurance policy you have and to work within your budget. However, there are so many different insurance packages that this is not always possible for the dentist. In actual fact it is not the dentists’ job to do this,  but to give you the service you need to keep your mouth and teeth in good condition. We stongly advise you to look over your policy so that you know what your coverage includes and keep a track of what has been used.. You can of course, discuss the costs with your dentist to see what would be best for you. However, sometimes it is necessary to receive treatment that is not fully covered by your insurer.

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Is dentistry covered in my basic medical insurance package?

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No, basic medical insurance does not cover dental treatments for adults, (18 and older). An additional dental insurance coverage is required.

There are a few exceptions to this rule: complete dentures are covered partially after you have met your deductible.  Some repairs and rebasing of complete dentures are also covered.  If you have a health condition that requires special dental treatment then a request for coverage can be submitted to your insurance company via your doctor and dentist. All other dental treatments are not covered, you can get additional dental insurance to cover dentistry.  Children up to the age of 18 are covered 100%  for nearly all dental treatments, (other than crown and bridge work)

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How do I pay my bill?

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Your bill will be made by the dentist right after your appointment. The following week your bill will be sent to a billing company named Fa-Med. If you are insured for dental care usually the bill will be sent first to your insurance company and the portion that is not paid by the insurer  will be sent to you at home by Fa-Med. You need to pay this bill within 30 days, to Fa-Med.  If you are not insured then you will receive the entire bill at home.  You can pay immediately in the practice if you prefer, by PIN or cash.

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Which should I use floss or dental toothpicks?

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Both methods are good, as long as they are used daily.  Many people find flossing difficult,  then it is better to use tooth picks. Cleaning between the teeth needs to be done daily. You eat daily so food remains between the teeth daily and this cannot be removed entirely by brushing.  Nowadays you can also buy soft dental picks, these are also very effective.

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What is a root canal treatment?

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During a root canal treatment the nerve is removed from the tooth.  The dentist removes the pulp from the tooth and then cleans it out with anti-bacterial liquid and then refills the canal with a small rubber stick and then fills the tooth with normal filling material.  A root canal treatment (also called endodontic treatment), is done when the tooth decay has reached the nerve or the nerve has been damaged.

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When I brush my teeth my gums bleed, is that normal?

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No that is not normal.  But it is fairly common.  Bleeding gums means your gums are infected.  Healthy gums don’t bleed! Discuss this problem with your dentist or with your hygienist and they can help you with it.

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I have always had bad teeth and each time I go to the dentist they find another cavity. How can I stop this decay, as I am afraid that eventually I will loose my teeth?

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If your teeth continue to deteriorate then there is something wrong.  In most cases the cause is a combination of predisposition, inadequate dental hygiene and diet. Together with you we would like to figure out the reasons and make a plan so that you can keep your teeth your whole life.

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